We hope that by exposing some of these myths and common misconceptions, as well as providing practical solutions, we can help households improve their experience and make the most of their WiFi.” But even with the best internet service providers, there are a multitude of hidden inferences within the home itself, with many of us completely unaware of their potentially adverse effect on our connectivity. This means that having a fast, reliable connection has become an even bigger non-negotiable. Paul Stobart, CEO at Zen Internet, said: “UK households continue to rely on broadband for both work and play – it has become essential to our daily lives. Almost one in six (16%) have avoided switching broadband provider due to fears of internet downtime caused by switching. In fact, almost a third (30%) have been forced to connect to 4G or 5G networks when their WiFi network hasn’t been up to speed.įor those suffering from longer-term connectivity issues, perhaps due to living in an older house with thicker walls, almost a quarter (23%) have invested in a WiFi extender to improve the situation. It appears that UK households are facing plenty of WiFi troubles, with some resorting to other means in an attempt to boost connectivity. In fact, four in ten (40%) are not confident they know what Ethernet is, and almost a third (32%) are unsure how to define full fibre. The common mistakes being made may be born out of a lack of understanding from consumers on the terms used in the industry. Whilst positioning your router as centrally as possible in the house will help improve the range across the household, where this is not possible, positioning your router in a high location will help the signal spread out further. When it comes to the location of your router, over half (54%) don’t realise that elevating your router can enhance your connection. Nearly a third (29%) also believe hot spotting off a mobile device will give a better connection than connecting to WiFi. Surprisingly, almost one in seven (14%) also believe turning their router off at night can enhance its effectiveness the next day, with some perhaps turning it off for energy-saving reasons amidst the ongoing cost of living crisis. Within the house, 90% didn’t know their refrigerator could also be drowning out WiFi connections due to interfering radio signals if positioned too close to the router.Īlmost a quarter (23%) of surveyed UK adults with broadband think devices must be placed next to a router to get the best connection. Other routers on their road, or the dozens in close proximity within an apartment block, could be blocking their own WiFi signal due to too many operating on the same channel, or their frequency bands clashing. Zen’s findings reveal over three quarters (76%) of people surveyed in the UK with broadband don’t know their neighbours’ broadband router may be hindering their own connection. When it comes to broadband, almost all UK adults (99%) are unaware of all the common household items and scenarios which could potentially be interfering with their connectivity. Brand new research from Zen Internet reveals the UK’s WiFi woes.
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